Last updated: January 1, 2025
By accessing and using CrewSMS ("the Service"), you accept and agree to be bound by the terms and provision of this agreement ("Terms of Service"). If you do not agree to abide by the above, please do not use this service.
CrewSMS provides an SMS-email bridge service that enables seamless communication between office-based email systems and field workers using SMS. The Service includes:
To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.
You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of your organization.
You may use the Service for legitimate business communication purposes in accordance with these Terms and applicable laws.
You agree not to use the Service for:
All content transmitted through the Service must comply with applicable laws and regulations, including but not limited to TCPA (Telephone Consumer Protection Act) requirements for SMS communications.
The Service is offered through various subscription plans with different features and usage limits. Current pricing is available on our website.
Subscription fees are charged in advance on a monthly or annual basis. Payment is due immediately upon subscription and on each renewal date.
Additional charges may apply for usage exceeding your plan's included limits. You will be notified of such charges before they are incurred.
Failure to pay fees when due may result in suspension or termination of your account. We reserve the right to charge late fees for overdue payments.
Subscription fees are generally non-refundable. Refunds may be considered on a case-by-case basis for service outages or other exceptional circumstances.
You retain ownership of all data and content you submit to the Service. We do not claim ownership of your communications or business information.
We process your data in accordance with our Privacy Policy to provide the Service. This includes routing messages between email and SMS systems.
We implement appropriate technical and organizational measures to protect your data, but cannot guarantee absolute security.
We strive to maintain high service availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible.
Customer support is provided according to your subscription plan. Response times and support channels vary by plan level.
We reserve the right to modify, suspend, or discontinue any aspect of the Service with reasonable notice to users.
The Service, including all software, technology, and content, is owned by CrewSMS and is protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
Any feedback, suggestions, or ideas you provide about the Service may be used by us without obligation to you.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
IN NO EVENT SHALL CREWSMS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION.
Our total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
You agree to indemnify and hold harmless CrewSMS from any claims, damages, losses, or expenses arising from:
You may terminate your account at any time by contacting customer support or through your account dashboard.
We may terminate or suspend your account immediately if you violate these Terms or for other legitimate business reasons.
Upon termination, your access to the Service will cease, and we may delete your data after a reasonable retention period.
You are responsible for ensuring your use of the Service complies with all applicable laws and regulations, including:
The Service may be subject to export control laws. You agree to comply with all applicable export and import laws.
These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of laws provisions.
Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and CrewSMS regarding the Service.
We may modify these Terms at any time by posting updated terms on our website. Continued use of the Service constitutes acceptance of modified terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.
If you have any questions about these Terms of Service, please contact us:
Email: [email protected]
Address: CrewSMS Legal Department
[Business Address]
[City, State, ZIP Code]
These Terms of Service are effective as of January 1, 2025.