Our Mission

We believe that effective communication is the backbone of successful field service operations. Yet, most businesses struggle with the disconnect between office-based email systems and mobile field workers who rely on SMS.

CrewSMS was born from a simple observation: while office staff operate in the world of emails, threads, and documentation, field workers live in the world of instant text messages and immediate responses. This fundamental disconnect leads to missed messages, delayed responses, and operational inefficiencies that cost businesses time and money.

Our mission is to eliminate this communication friction entirely, creating a seamless bridge that connects two different worlds without forcing either side to change how they naturally work.

Team collaboration between office and field workers

The Problem We Solve

Communication Delays

Field workers don't regularly check email, leading to hours or even days of delay in receiving critical information.

Missed Critical Updates

Schedule changes, safety alerts, and urgent instructions get lost in overflowing email inboxes.

Lost Conversation Context

Messages sent via different channels create fragmented conversations with no central record.

Complex Setup Requirements

Existing solutions require technical expertise, API configuration, or expensive comprehensive platforms.

Seamless email to SMS communication

Our Solution

CrewSMS creates a seamless bridge between email and SMS, allowing natural communication patterns while ensuring messages reach their intended recipients instantly.

Zero-Setup Philosophy

No API keys, no technical configuration. Just add your team and start communicating.

Familiar Interfaces

Office staff use their existing email clients. Field workers use native SMS apps.

Complete Conversation History

Maintain threaded conversations across email and SMS for complete documentation.

Our Values

Simplicity First

We believe the best solutions are simple solutions. If it's complex, we haven't solved it yet.

Customer-Centric

Every feature, every decision, every improvement starts with understanding our customers' real needs.

Reliability

Field service businesses depend on us. We take that responsibility seriously with enterprise-grade reliability.

Innovation

We continuously evolve our platform to stay ahead of changing communication needs and technologies.

Industries We Serve

CrewSMS is designed specifically for field service businesses across multiple industries

Construction & General Contracting

Project coordination, crew scheduling, safety communications, and material delivery notifications across multiple job sites.

HVAC Services

Emergency service calls, technician dispatch, equipment diagnostics, and customer arrival notifications for residential and commercial clients.

Electrical Contractors

Safety-critical communications, code compliance updates, permit notifications, and emergency response coordination.

Plumbing Services

Emergency call coordination, immediate response dispatch, parts availability updates, and urgent repair notifications.

Home Services

Service appointment scheduling, technician routing, customer communication, and quality follow-up management.

Ready to Bridge Your Communication Gap?

Join the growing number of field service businesses transforming their operations with CrewSMS.

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